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    Loja On Line

    Orders and Returns


    How do I know my size?

    To know your Hilbea size, please check our Size Guidelines, check the product descriptions to know the model’s size or contact us.

    I want to change or cancel my order, is that possible?

    Yes, you can cancel your order within the 14 days after the purchase. You just have to send us an email at orders@hilbea.com.
    Only the value of the item will be revered to you, the shipping costs are on the customer’s responsibility.

    Where do you ship from?

    We ship from Portugal, where we also produce and store our products.


    What time do I have in case I want to return an item?

    If you want to return an item you should contact us at (orders@hilbea.com) within 14 days, informing us the number of your order and item you want to return and we will provide you with further information. Returned items must be in the same condition in which it was sold.

    How will I receive my refund?

    You will receive the same value of the item and depending on the case you will be responsible or not for the return shipping costs. The refund method will depend on the type of payment used.


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    Logotipo - Hilbea